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Senior Director Client Service
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Position Number: 5640289
Location: Syracuse, NY
Position Type: Computer and Information Technology

Senior Director Client Service

Job #: 041309
Location Syracuse, NY
Pay Range: $135,000 - $150,000
Hours: Standard University business hours

8:30am - 5:00pm (academic year)
8:00am - 4:30pm (summer)

Hours may vary based on operational needs.
Job Type: Full-time

Job Description:
The Senior Director of Client Services is a pivotal leadership role within Information Technology Services (ITS) at Syracuse University. This position is responsible for overseeing comprehensive computing and support services across multiple academic and administrative units, and serves as a strategic partner to unit leadership. The Senior Director will lead a team of IT directors and associate directors, fostering an environment of operational excellence, continuous improvement and ongoing professional development.

Qualifications:

Job Specific Qualifications:

Responsibilities:
Leadership and Management:

Mentor and guide IT leaders to foster a culture of excellence and innovation.
Conduct regular performance reviews and set clear performance objectives aligned with the University's strategic goals.
Encourage a culture of continuous learning and professional development among team members.
Promote diversity and inclusion within the team, ensuring a wide range of perspectives and ideas.
Ensure applications and services provided by Client Services are in accordance with University Accessibility policies and standards.
Resolve conflicts and facilitate collaboration among subordinate leaders to maintain a cohesive team dynamic.
Ensure Client Services team is in compliance with all information security policies and standards.

Strategic Planning:

Collaborate with ITS leadership to develop long-term technology strategies that support academic and administrative goals.
Analyze technology trends and recommend innovative solutions to enhance University operations.
Engage with stakeholders to understand their needs and ensure IT services align with their expectations.
Lead strategic initiatives that contribute to the overall improvement of IT services at the University.
Participate in University-wide committees to represent ITS and advocate for technology needs.
Assess current team structures and identify opportunities for creating functional focus areas.
Implement succession planning strategies to ensure continuity of service and leadership.

Budgeting and Financial Oversight:

Develop and manage the annual budget for Client Services, ensuring alignment with ITS strategic objectives.
Monitor expenditure and implement cost-saving measures without compromising service quality.
Provide financial reports and forecasts to senior ITS leadership for informed decision-making.
Manage procurement processes to optimize resource utilization.
Ensure compliance with University financial policies and procedures.

Communication:

Foster a collaborative environment that encourages sharing of ideas and feedback across the client services team and ITS. Promote knowledge sharing and collaboration among teams with similar skill sets.
Establish clear communication channels to disseminate information regarding IT changes and updates.
Organize regular meetings with IT leaders and stakeholders to discuss technology-related matters.
Develop communication strategies to highlight IT successes and share best practices across the client services team, and broader University.
Address technology issues promptly and transparently to maintain trust and credibility.

Project Management:

Oversee the planning, execution, and delivery of IT projects, ensuring they adhere to scope, time, and budget constraints.
Implement project management best practices and methodologies to enhance project efficiency.
Facilitate cross-functional team collaboration to ensure project milestones are met.
Conduct risk assessments and develop contingency plans to mitigate potential project delays or issues.
Regularly communicate project status to stakeholders and adjust project plans as necessary.

About Syracuse University:
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University's 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.

About the Syracuse area:
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

Application Deadline:
Full Consideration By:
Open Until Filled:
Priority Consideration:

To apply, visit https://www.sujobopps.com/postings/106527

Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University's contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.