Job Details

Senior Associate Director of Admissions Operations
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Position Number: 5886212
Location: Seattle, WA
Position Type: Admissions/Enrollment

Senior Associate Director of Admissions Operations

Seattle University

Senior Associate Director of Admissions Operations

FLSA Status: Exempt

Months Per Year: 12

Employment Status: Full-Time

Work Model: Hybrid Eligible*

Seattle University will be one of the most innovative and progressive Jesuit and Catholic universities in the world, educating with excellence at the undergraduate, graduate, and professional levels. We embrace an intersectional framework for defining diversity in its broadest sense, including differences in gender, gender identity, race, ethnicity, generational history, culture, socioeconomic class, religion, sexual orientation, national origin, citizenship status, political perspectives, geographic origin and physical ability. Seattle University strives to be a welcome, open and safe campus climate for all who learn, live and work at Seattle University.

Seattle University's Core Competencies

Effective Team Collaboration: Works harmoniously with others towards a common goal, leveraging individual strengths to achieve shared objectives.

Emotionally Intelligent Communication: Engages in a skillful exchange of information, thoughts, and feelings, verbally and non-verbally.

Ethics and Integrity: Demonstrates an unwavering commitment to honesty, professionalism, and alignment with our Jesuit mission in all actions and decisions.

Flexibility and Innovation: Embraces change, approaching problems with curiosity adaptability, and is committed to making positive impact.

Mindful Inclusion: Fosters mindful inclusion by consciously creating a workplace that celebrates differences, embraces cultural humility, and empowers uniqueness.

Outcomes-Driven Orientation: Sets clear objectives, purses excellence, and delivers measurable outcomes while upholding Jesuit Catholic values.

Position Description

The Senior Associate Director of Admissions, Operations and Systems plays a pivotal role in the Admissions department, reporting directly to the Senior Director of Admissions. This position is integral to developing and overseeing admissions systems, application evaluations, transfer credit assessments, and the overall processing of undergraduate admissions applications.

This is a hands-on position that requires actively implementing new business processes, optimizing systems, and driving operational efficiencies to support the Admissions team's goals. The Senior Associate Director plays a crucial part in achieving enrollment objectives through effective use and knowledge of Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems.

The Senior Associate Director will demonstrate curiosity and a passion for continuous learning; be a relentless and resourceful problem solver; and a selfless and positive member of an admissions team that is focused on collaboration toward meeting our collective goals.

Oversight of Admissions Systems and Business Processes (45%)

Serve as the primary contact for the admissions CRM (Slate), ERP (Colleague), and other systems related to Undergraduate Admissions.
Provide leadership and training on key systems, such as the CRM, to Admissions staff and campus partners.
Collaborate with the Senior Associate Director of Admissions Recruitment to maintain and improve the application reading workflow.
Oversee daily operations, including admission application updates, record entry, duplicate resolution, and vendor integrations.
Collaborate with IT for testing and auditing admission applications, scholarship assignments, and admissions decisions.
Collaborate with the admissions leadership team to drive a continuous improvement mindset with admissions systems and processes.

Supervision of Staff (30%)

Provide supervision and leadership to six full-time staff including the assistant director for admissions systems and five evaluators.
Create and maintain a prioritization of daily work. Ensure that critical tasks that the operations team is responsible for are done in a timely and accurate manner in sync with the overall admissions calendar.
Focus on building a culture that emphasizes belonging, job satisfaction, and long term employee retention.

Admissions Evaluation (15%)

Provide leadership and development for the evaluations team including screening admissions applications and articulating transfer coursework.
Provide guidance and training on complex evaluation and articulation issues.
Stay updated on trends in transfer credit management and collaborate with academic programs and other campus units.

Collaboration with Campus Partners (10%)

Provide timely and efficient support to campus partners that depend upon the work of the operations team.
Be a positive and generative collaborator in continuous business process improvement that drives smooth enrollment processes with team members in Marketing, Orientation, Student Success, Financial Services, The Office of the Registrar, and others.
Other duties as assigned.

Qualifications

Bachelor's Degree; or a combination of education and experience to successfully perform the duties and responsibilities of the job.
At least five years of progressive undergraduate admissions experience with at least one year's experience in operations.
Direct hands on experience with systems operations, database management, and process development related to ERP and CRM systems.
Direct experience with and knowledge of admissions office practices, procedures, and activities.
Demonstrated attention to detail.
Demonstrated to be a creative and relentless problem solver.
Ability to use initiative and resourcefulness in planning work assignments and implementing process improvements.
Excellent organizational and leadership skills.
Superior oral and written communication skills.
Demonstrated commitment to diversity and the mission, vision, and values of Seattle University.

Preferred Qualifications

At least one year of Operations leadership at the Assistant or Associate Director level.
Experience with Technolutions Slate CRM.
Served as a Slate Captain.
Knowledge of admissions, international admissions, and financial aid trends and issues.
Experience documenting, analyzing, and flowcharting business processes, ideally in recruitment and enrollment projects, within a project management environment.
Experience with moving data between systems using SFPT and API.
Proficiency with key data management languages including SQL, Python, and Java.

Application Instructions

Please attach a cover letter with your resume when applying. Job postings are open until filled, unless otherwise specified.

Compensation at a Glance

Salary Range: $87,000 - $95,000

Seattle University has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, and not based on a candidate's gender or any other protected status.

Your total compensation goes beyond the number on your paycheck. Seattle University provides generous leave, health plans, and retirement contributions that add to your total compensation package.

Benefits at a Glance

Consistent with its fundamental Jesuit values, Seattle University offers a wide range of benefits designed to care for the whole person. Choose from three different medical plans, a dental, and vision insurance programs. Protect your income with life, short & long-term disability coverage. Plan for your future with up to a 10% employer contribution for retirement benefits, comprised of a 5% nonelective employer contribution and an additional dollar-for-dollar match of your voluntary contributions up to a maximum of 5%. You may also take advantage of 100% paid tuition benefits for the employee and dependents, a subsidized transportation benefit, a wellness program with free access to an onsite fitness facility, and a wide variety of campus events. Enjoy a generous holiday schedule, including a paid Holiday break closure in December, vacation and paid sick leave, and paid community service leave. For more information explore the Benefits website at: https://www.seattleu.edu/hr/benefits/

Hybrid Eligible

This position may be eligible for a hybrid schedule after successful completion of an introductory work period of 3-6 months. This may mean that a hybrid eligible role will begin on-campus initially and then will transition to hybrid format following onboarding and training. Flexible work plans are subject to periodic review and may be changed or terminated at any time for any reason at the university's discretion.

To apply, please visit: https://seattleu.csod.com/ats/careersite/JobDetails.aspx?id=2652&site=2